Customer Support
At Dermatouch, we are committed to providing exceptional customer service. Whether you have questions about your order, our products, or our policies, we’re here to help. Below you’ll find answers to frequently asked questions, details on shipping and returns, and our customer care policies.
Frequently Asked Questions (FAQ)
1. How can I contact Dermatouch customer support?
You can reach us via email at [your email address] or through our contact form on the website. Our support team is available Monday to Friday, from 9 AM to 6 PM (local time).
2. How do I track my order?
Once your order is processed, you will receive a tracking number via email. Use this number to monitor your shipment’s progress on our tracking page.
3. Can I modify or cancel my order?
Orders can only be modified or canceled within 24 hours of placement. Contact our support team as soon as possible for assistance.
4. Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Shipping & Returns
Shipping Policy
We aim to process and dispatch all orders within 1-2 business days. Shipping times may vary depending on your location:
Domestic Shipping: 3-5 business days
International Shipping: 7-14 business days
Returns & Exchanges
We want you to love your Dermatouch products. If you are not satisfied with your purchase, you may return it within 30 days of receipt, provided the product is unused and in its original packaging.
Return Process:
Contact our support team to initiate a return.
Receive a return authorization and shipping instructions.
Ship the item back to us. Refunds are processed within 7-10 business days after receiving your return.
Policies
Privacy Policy
We value your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and safeguard your data. View our full Privacy Policy.
Refund Policy
Refunds are issued for eligible returns once we receive and inspect the item. Shipping fees are non-refundable. For more details, view our Refund Policy.
Terms & Conditions
By using our website and purchasing our products, you agree to our Terms & Conditions. Please review them for information on your rights and responsibilities. View our Terms & Conditions.
If you have any additional questions or need assistance, don’t hesitate to contact us. We’re here to ensure your Dermatouch experience is smooth and satisfying.